Privacy Policy

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Introduction 

CountryCo takes your privacy very seriously. This Privacy Policy is intended to set out your rights and answer any queries you may have about your personal data. 

What information do we collect?

We may collect personal information from you in the course of our business, including through the use of our website, when you contact or request information from us or when you engage our services.

The personal information that we collect may include:

• contact details such as your name, the company you work for, your job title, your postal and email addresses and phone numbers
• technical information such as information from your visits to our website or applications
• information you provide to us for the purposes of attending meetings
• personal information provided to us by or on behalf of our members or generated by us in the course of providing services to them
• any other information you provide to us.

2. How do we use this information?

We process the personal data listed above for the following purposes:

• to manage and administer our relationship with you and our members
• to provide you with the information you request from CountryCo
• to provide and improve the website, including and monitoring its use
• to comply with applicable law and regulation
• to protect our legitimate business interests and legal rights, including but not limited to, use in connection with legal claims, compliance, regulatory and investigative purposes (including disclosure of such information in connection with legal process or litigation)
• to respond to any comments or complaints we may receive from you, and/or in accordance with our legitimate interests including to investigate any complaints received from you or from others, about our website or our products or services
• to promote our services including sending updates, event details and other relevant communications
• to invite you to take part in market research or surveys.
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3. With whom and where will we share your personal data?

We may share your personal data with our subsidiaries to process it for the purposes of inter-group administration and to deliver services where elements of these are provided by group companies other than those with which you have directly contracted.

We may also share your personal data with the following third parties:

• professional advisors such as our auditors and external legal and financial advisors
• marketing, PR and communications agencies where they have agreed to process your personal data in line with this Privacy Notice
• market research companies
• our business partners and sub-contractors; and/or
• search engine and web analytics.
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4. How long will you keep my personal data?

Your personal data will be retained in line with our data retention policy, which categorises the information we hold and the relevant retention period which will vary dependent upon the requirements of the applicable data protection laws and the purpose for which the information was collected and is used, taking into account regulatory or legal requirements to retain the information for a minimum period, limitation periods for taking legal action, good practice and for business purposes.

5. Where is my data stored?

The personal data that we collect from you is stored securely and can only be accessed by authorised personnel within our organisation, who may also then share your data with third parties as listed above.

6. What are my rights in relation to my personal data?

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by selecting/deselecting relevant boxes on the forms we use to collect your data, clicking the unsubscribe button on any communication we have sent to you or by contacting us.

Where you have consented to us using your personal data, you can withdraw that consent at any time.

If the information we hold about you is inaccurate or incomplete, you can notify us and ask us to correct or supplement it.

You also have the right, with some exceptions and qualifications, to ask us to provide a copy of any personal data we hold about you.